The internet is a continually evolving medium, so to stay in good condition, websites must evolve along with it. Neglected websites are riddled with errors, host malicious code inserted by hackers, or simply look unprofessional. To prevent these problems and ensure your website continues to serve you well, we offer caretaking services.
Website Audit & Wellness Check
When you join our caretaking service, we’ll perform our website audit and wellness check. This evaluation and report will ensure that you know what’s going on with your site, and that we know how to take care of your site.
We’ll provide an updated report annually.
Expert Support & Five Minute Fixes
If you run into a problem, you’re not sure how to complete a task, or you just have a question, you can reach out to us by email. We also have a phone number for emergencies that routes directly to one of our phones.
There’s many issues that an expert’s knowledge can make into a quick and easy fix. If you have a problem that we can solve in less than fifteen minutes, we’ll take care of it.
Backups
If something goes wrong with your site, you’ll need a recent and reliable backup to restore it. While more expensive hosts offer full backups and restoration, we want to offer this important service to all of our clients. We use a well-respected plugin to provide backups. Our backups are sent to a secure cloud service, separate from your hosting. That way if anything happens to your hosting account, your website data is still protected.
We’ll take automatic backups of your site every 24 hours, and keep the backups for up to 1 year. You’ll be able to download your backups at any time. If something goes wrong with your site, we’ll restore it to ensure your visitors see you at your best.
Updates
While updates may provide new features, more often they patch bugs or close security holes. That’s why updates should be installed as quickly as possible. This keeps your site safe and in good working order. We use both automatic and manual updates as appropriate. If an update causes a problem instead of solving it, we’ll revert back to the previous version until the problem is resolved.
Security Scans & Malware Removal
We mitigate damage and avoid threats through regular security checks. While it’s impossible to completely eliminate the risk of being hacked, it can be greatly reduced by good security practices.
If we find malware on your site, we’ll remove it. If your site has been blacklisted, we’ll send requests to major blacklist providers as many times as necessary to get your site unlisted.
Database Cleanup
A website’s database holds all the content you enter on each page and all of your customized settings. Over time, your database accumulates excess data such as spam comments and old versions of your content. This excess information slows down your database and website. We’ll remove unused data periodically to make sure everything runs smoothly.
Additional Website Features
We’ve carefully chosen and purchased a group of professional-grade plugins to use in our websites to add features. Whether we built your website or not, you will receive access to these features at no additional cost. This allows us to ensure you’re using the plugins we know and trust.
We will install or upgrade our chosen plugins on your site as needed and at your request.